Privacy Policy

1. General Principles

BookNowen respects and protects the confidentiality of all personal information collected through its systems, websites, and communication channels. This Privacy Policy explains how BookNowen collects, processes, and manages information related to users, clients, and partners. The company complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) of Canada and the General Data Protection Regulation (GDPR) of the European Union. All personal information is handled with structure, accuracy, and accountability to ensure transparent processing and responsible data management at every stage of interaction.

2. Data Controller

Data Controller:
BookNowen
3109 Kostash Green SW, Edmonton, AB T6W 4K3, Canada
Phone: +17802635337
Email: info@booknowen.com
Business Number (BN): 378450629

BookNowen determines the purpose and means of processing personal data. Individuals may request access, correction, restriction, or deletion of their data. Each request is examined, verified, and completed according to applicable privacy regulations. All data processing activities are documented and securely managed within internal information systems to ensure lawful handling and transparency.

3. Information We Collect

BookNowen collects only the information required to support its operational structure, communication, and coordination with users. The collected data may include name, email address, phone number, company or organizational name, and communication preferences. Technical metadata—such as IP address, browser version, and operating system—may also be collected to maintain platform stability and ensure system security. All personal information is provided voluntarily through contact forms, email correspondence, or authorized account registration.

4. Purpose of Processing

The information collected is used for communication, technical administration, documentation support, and account coordination within the BookNowen platform. Data is processed to manage access, maintain secure communication, provide documentation, and optimize operational performance. BookNowen does not conduct automated profiling, behavioral tracking, or third-party marketing. All activities are performed within the boundaries of applicable Canadian and European data protection laws.

5. Data Storage and Security

Personal information is stored on secure servers located in Canada under controlled access. Security measures include encryption, internal monitoring, restricted permissions, and structured backup procedures. Only authorized personnel involved in maintenance and coordination tasks have access to stored information. Data is retained only as long as necessary to fulfill documentation, communication, or operational requirements. After this period, records are deleted or anonymized. Periodic audits verify compliance with technical and privacy standards.

6. Disclosure to Third Parties

BookNowen does not disclose or share personal data with external entities unless required by law or necessary for technical infrastructure maintenance. In cases where third-party service providers are engaged, they operate under written confidentiality and compliance agreements aligned with PIPEDA and GDPR principles. Every collaboration is verified to maintain procedural consistency and data protection integrity.

7. Data Protection Measures

BookNowen applies strict technical and organizational measures to safeguard personal data. These include HTTPS encryption, controlled user authentication, periodic system updates, and continuous access supervision. Employees are trained on privacy protection standards and internal compliance protocols. All mechanisms are regularly reviewed to ensure reliability, consistency, and structured data integrity.

8. Rights of Individuals

Individuals have the right to request access to their personal data, request correction of inaccuracies, or request deletion or limitation of processing where permitted by law. Requests must be submitted in writing using the contact information provided in this policy. Each request is processed in a documented, verifiable, and transparent manner. BookNowen ensures all privacy inquiries are handled with professionalism, confidentiality, and respect for applicable data protection laws.

9. Cookies

BookNowen uses essential cookies necessary for website functionality, navigation, and login stability. These cookies do not collect personally identifiable data and are used solely to maintain operational performance and security. Users can manage or delete cookies through browser settings at any time. However, disabling cookies may affect certain website features or session stability.

10. Cookie Policy

When accessing the BookNowen website, users are informed about the use of essential cookies. The platform does not employ advertising or third-party tracking cookies. Cookie data is used exclusively to ensure secure navigation and maintain session reliability. Users may choose to decline or delete cookies through their browser preferences. This Cookie Policy complies with Canadian and European transparency standards.

11. GDPR and PIPEDA Compliance

BookNowen adheres to the requirements of GDPR and PIPEDA by processing personal information lawfully, fairly, and transparently. Data is collected only for specified purposes and retained only for as long as necessary. Internal documentation and compliance frameworks are reviewed regularly to align with updates in Canadian and European legislation. All employees are required to follow organizational privacy standards and maintain confidentiality throughout their work.

12. Communication

All communication with BookNowen—whether through forms, email, or phone—is processed within a secure and traceable environment. Data shared during communication is used solely for responding to inquiries, providing assistance, or maintaining documentation related to the request. Once communication is completed, personal data is deleted unless legal retention applies. All correspondence is recorded for accountability and transparency.

13. Digital Infrastructure

BookNowen operates within a controlled digital infrastructure managed by verified personnel. Access to internal systems is limited to administrators responsible for monitoring, coordination, and updates. Regular maintenance and security testing are performed to ensure system reliability. Technical documentation, compliance records, and access logs are maintained to demonstrate adherence to privacy and operational standards.

14. Data Retention

Personal data is stored only for as long as necessary to fulfill technical, administrative, or communication purposes. When data is no longer needed, it is permanently deleted or anonymized. Verification procedures are carried out to confirm complete removal from both main and backup systems. All retention activities occur under Canadian jurisdiction in accordance with PIPEDA requirements.

15. International Data Transfer

If personal data must be processed outside Canada, BookNowen ensures equivalent protection standards through written agreements, supervision, and technical controls. Any service provider outside Canada must comply with data protection standards consistent with PIPEDA and GDPR. Each transfer is reviewed, documented, and approved to maintain lawful processing and structural consistency.

16. Policy Updates

BookNowen may modify this Privacy Policy to reflect legislative or technological developments. The latest version is always available on the official website and takes effect upon publication. Users are encouraged to review this policy periodically to remain informed about data protection practices and any procedural updates regarding privacy management.

17. Contact

  • 3109 Kostash Green SW, Edmonton, AB T6W 4K3, Canada
  • +17802635337
  • info@booknowen.com
  • Business Number (BN): 378450629

All inquiries related to personal data protection, GDPR, or PIPEDA compliance should be directed to the contact information above. Each inquiry is verified and processed through structured internal procedures to maintain transparency, accountability, and clarity. BookNowen ensures that every privacy-related communication follows the same structured and responsible standards that define its operational system.